FAQs
Frequently Asked Questions
Welcome to our FAQs page! We have compiled a list of common questions and answers to provide you with quick and helpful information about our products and services. If you have any other questions or need further assistance, please don't hesitate to contact our customer support team.
-
Shipping and Delivery:
Q: What are your shipping options and delivery times?
A: We offer standard and expedited shipping options with varying delivery times. The approximate dispatch time is about 3 to 7 working days..
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on the destination.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
Q: What happens if my order is delayed or lost in transit?
A: In the rare event of a delay or loss in transit, please contact our customer support team with your order details, and we will assist you in resolving the issue. -
Returns and Exchanges:
Q: What is your return policy?
A: Our return policy allows for returns and exchanges within 3 days of delivery. Please refer to our Returns Policy page for detailed instructions.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team with your order number and reason for return. We will provide you with further instructions and a return shipping label if applicable.
Q: Are there any items that are not eligible for return?
A: Certain items, such as personalized or customized products, may not be eligible for return. Please refer to our Returns Policy for more information.
Q: What is your process for refunds or store credits?
A: Refunds are issued back to the original payment method used for the purchase. Depending on your financial institution, it may take up to [number of days] days for the refund to appear in your account.
-
Product Information:
Q: Can you provide more details about the materials used in your products?
A: Our products are crafted using high-quality materials designed to provide comfort, durability, and performance. For specific details about the materials used, please refer to the "Tech" page and the product description on our website.
Q: How do I determine the right size for me?
A: To determine the right size for you, please refer to our Size Guide, which provides detailed measurements and fit recommendations for each product category.
Q: Do you offer care instructions for your products?
A: Yes, care instructions for our products can be found on the product label or packaging.
Q: Are your products eco-friendly or sustainable?
A: We are committed to sustainability and eco-friendly practices. Many of our products are made using recycled materials and environmentally conscious manufacturing processes. -
Payment and Security:
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, and other secure online payment options.
Q: Is your website secure for online transactions?
A: Yes, our website is equipped with industry-standard encryption and security measures to protect your personal and payment information.
Q: Do you store customers' payment information?
A: No, we do not store your payment details on our servers for added security. -
Customer Support:
Q: How can I contact your customer support team?
A: You can contact our customer support team via email at hello@92.zone, or live chat on our website during our business hours [10am - 7pm].
Q: What are your customer service hours?
A: Our customer service team is available [10am - 7pm] to assist you with any questions, concerns, or issues you may have.
Q: Do you offer live chat support?
A: Yes, live chat support is available on our website for real-time assistance. Simply click on the chat icon in the bottom right corner to start a conversation with one of our representatives.