Cancellation and Refund Policy

Returns and Exchanges:

We want you to be completely satisfied with your purchase from 92. If for any reason you are not entirely happy with your order, we offer hassle-free returns and exchanges within [number of days, e.g., 30 days] from the date of delivery. Please review our return policy guidelines below:

1. Eligibility for Returns: To be eligible for a return or exchange, the item(s) must be in unused condition and in their original packaging. Apparel items must have all tags attached. Please note that some items, such as personalized or intimate goods, are not eligible for returns due to hygiene reasons.

2. Initiate a Return or Exchange: To initiate a return or exchange, please contact our customer support team or visit the "Returns" section in your account. Provide the order number and details about the items you wish to return or exchange. Our team will guide you through the process and provide a return shipping label if needed.

3. Return Shipping Costs: For returns or exchanges due to a change of mind or incorrect sizing, the customer is responsible for the return shipping costs. In the case of a defective or incorrect item received, we will cover the return shipping costs.

4. Refunds and Processing Time: Once we receive the returned items and verify their condition, we will process your refund or exchange. Refunds will be issued to the original payment method, and it may take 3-5 business days for the funds to appear in your account, depending on your payment provider.

5. Exchanges: If you wish to exchange an item for a different size or color, please contact our customer support team to ensure availability. We will assist you with the exchange process and provide further instructions.

 

If you have any additional questions or need further assistance regarding cancellation and returns, please do not hesitate to contact our customer support team. We are here to help and ensure your shopping experience is smooth and enjoyable. For any issues in utilizing our services you may contact our helpdesk on 9363559292 or hello@92.zone.